Grantee Terms & conditions

Grantee Terms & conditions

Our bedding and duvet have been crafted and made to the highest standards. With regular care, you can expect your bedding to provide comfort, support and protection for many years. These guarantees, in conjunction with the care leaflet contained in your new product packaging, will help to ensure your new bedding and duvet provide years of support and comfort.
Your guarantee is valid for products located in Egypt only. The terms of this guarantee in no way limit your consumer legal and statutory rights.

Bedding guarantees

 1 year on all Lilly Linen Jacquard Duvets and Bed Cover.
 1 year on all Lilly Linen Bed Sheet / Fitted sheet /Bed Cover.
 1 year on all Lilly Linen Bed set embroidery designed.

Your guarantee protects you against:

 Case stitching coming apart
 Popper breakage
 Faulty workmanship during manufacture, such as holes or fabric flaws, feather/down escaping from the product, migration or clumping of filling

Terms and conditions

 Proof/ reset of purchase is required
 Some of our products provide a repair service should your product fail during the guarantee period
 We reserve the right to use alternative, similar materials, where the original is no longer available, but cloth cannot always be matched to the original
 If your product cannot be repaired or we’re unable to offer a repair service, we will replace it with the same model or, if no longer available, substitute an equivalent specification or value towards the purchase of a new product at our discretion
 Please adhere to washing and care instructions, otherwise you will not be protected under the terms of this guarantee

Exclusions

 Damage caused by abuse or unexpected wear and tear
 Your guarantee will not apply if there’s evidence of product abuse, misuse or use other than domestic by you or family
 Your guarantee will also be invalidated if animals have been allowed to sleep or walk on the product
 We reserve the right to refuse to collect and/or dispose of any unsanitary duvet, pillow, mattress protector or topper
 If you’ve bought a whole matching range of duvet, pillow, topper and/or protection has then only the faulty element is covered
 Discoloration of foam is not considered a product fault.
 Any Requested Order –special order .